Family Room Assistant  

Our hospitality extends to families while they are receiving treatment at our hospital partners! 

Job Summary: The Family Room Assistant helps to manage the RMHC Philly Family Rooms at Children’s Hospital of Philadelphia and St. Christopher’s Hospital for Children. The Family Rooms, as an extension of the Ronald McDonald House, are hospitality lounges serving as a respite space for families of seriously ill children on the hospital units that we serve. This position will work directly in the CHOP and St. Chris environment, interacting with families, patients and hospital nurses and staff.

Successful completion of all hospital background and health clearances required.

Essential Duties:

• Interacting with all patients, families, and visitors that enter the Family Rooms
• Maintain a friendly and professional demeanor with all guests
• Manage CHOP Volunteers that serve in the Family Rooms
• Assist with RMHC Philly family communication
• Educate families about RMHC Philly programs including Camp and other resources
• Participate in Family Room procedure development and marketing coordination
• Support expanding, creating, and implementing current and future programming
• Maintain the cleanliness and organization of the Rooms
• Take inventory and stock the rooms with snacks, coffee, and other supplies
• Support operations efforts with supply deliveries as needed
• Accept meal donations, set up the meal, serve families, and clean up
• Create Meal/Activity calendars on a biweekly basis
• Work with hospital staff to make sure all donations stay within hospital regulations
• Act as a liaison to ensure communication between hospitals and the House
• Follow CHOP Staff compliance regulations including vaccinations, background check requirements, and training

Qualifications:

• High school diploma, 2-year degree preferred
• Experience in roles creating a high level, high touch customer experience
• Experience working or volunteering in a nonprofit or healthcare environment

Competencies:

• Excellent verbal and written communication skills
• Ability to work independently
• Ability to be empathetic and sensitive to the needs of others
• Excellent customer service skills
• Friendly and professional demeanor
• Excellent critical thinking skills
• Ability to maintain confidentiality
• Proficiency in Microsoft Office – Outlook, Excel

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Moderate sedentary office work
• Frequently required to sit and spend moderate amount of time on the computer
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• Must be physically capable of carrying up to 35 lbs.

Interested applicants should submit a resume and cover letter to HR@rmhcphilly.org