House Manager – Full Time

Essential Duties:

Maintain safety and security of the entire premises (building and grounds) by:

• • Be present and accessible during entire shift
  • Conduct continual security camera observation noting any unusual activity on or around the property and follow-up on observations
  • Conduct and document whole House walk-thru inspections, logging times, any family activity, facility needs, room inspections as applicable
  • Maintain a community living setting by enforcing House rules and policies

Family Experience:

• • Maintain appropriate boundaries with families, staff and vendors escalating concerns when appropriate
  • Manage operational policies and procedures to ensure the well-being of the families, the volunteers and the House
  • Be informed of and report relevant situations which have occurred during shifts
  • Respond to emergency situations including all alarms, family crisis and other emergenciescalmly and professionally – notifying guests if warranted, providing necessary assistance orcontacting the appropriate community or House personnel to resolve the issue
  • Complete family check-in and out process, with professionalism and proper documentation

Hospitality Services:

• • Maintain the highest level of Hospitality and understanding of all pertinent aspects of customer service
  • Resolve family, volunteer, visitor and donor issues with efficiency and diplomacy
  • Respond to all requests and take ownership of all issues ensuring positive outcomes
  • Responsible for clear and timely communication between all House departments, families and volunteers
  • Ensure that all volunteer and family areas are properly supplied, clean and safe for use
  • Maintain a high level of morale and cooperation. Use good judgement and quality customer service in decision making with families, volunteers, and all team members
  • Work with Family services, Housekeeping and Maintenance to ensure room availability, check-ins, check outs as needed
  • Maintain a positive family focused attitude and lead by example the RMHC Philly mission

Volunteer/Volunteer Group Management:

• • Disseminate information and complete tasks through utilization of volunteers
  • Evaluate volunteers to ensure they maintain a positive family focused attitude and uphold the RMHC Philly mission
  • Conduct on-going auditing and training of assigned volunteers
  • Work collaboratively with volunteers to establish an all-hands-on deck mentality
  • Manage activities and episodic volunteer groups
  • Engage, utilize, and lead volunteers in a positive manner that makes them feel valued and respected

House Management:

• • Directly participate in and oversee all functions and duties related to House Operations
  • Respond daily to all communications in a timely manner
  • Attend all mandatory meetings
  • Perform all tasks as outlined by daily checklist or as requested by supervisors
  • Maintain constant knowledge of current programs and events
  • Communicate closely with all departments utilizing established communication tools
  • Monitor all guests, vendors, and visitors. Ensure that everyone is screened and documented appropriately
  • Assist with inventory and storage of supplies and prepared meals as requested
  • Ensure accurate and consistent cash handling, reconciliation, and reporting
  • Monitor and distribute all deliveries including mail in a timely manner
  • Monitor the cleanliness of the House to ensure RMHC Philly standards are met
  • Report any concerns or violations of policies and procedures to your supervisor and the appropriate management team
  • Maintain the highest level of data integrity
  • Monitor all systems that ensure the safety and security of the RMHC Philly locations
  • Maintain a clean and orderly work area
  • Troubleshoot facility issues, manage emergent safety concerns, and document House needs and issues appropriately
  • All other duties as assigned