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HOSPITAL STAFF ROOM REQUEST FORM

The Ronald McDonald House of the Philadelphia Region requires all NEW families have a room request submitted by the hospital their child is visiting.

Questions? Please call Family Services between 9 a.m. and 5 p.m. EST at 267-969-6220.

BEFORE SUBMITTING YOUR ROOM REQUEST, PLEASE READ AND ACKNOWLEDGE THAT YOU UNDERSTAND THE FOLLOWING: 

Please review our Eligibility Requirements and House Policies before submitting your request.

Please Note: Submitting an application does not guarantee that a family is eligible to stay or that a room is available. We work to fill rooms as quickly as possible, but due to the wide variety of conditions and treatment plans our guest families are facing, we cannot determine room availability until the date of a family’s request.

  • Your request is NOT a reservation.
  • On the day of the requested arrival, the Family Services department will contact the family between 10:30 AM and 1 PM to inform them of the status of your room request. Families will receive an EMAIL if there is no room available. Families will receive a CALL if a room is available.
  • We are running at full capacity and oftentimes do not have rooms available. Therefore, we strongly encourage all families to make back up plans in the event that we are unable to accommodate you. Once the request is processed, a list of discount lodging options is attached to the acknowledgement email we send the family.
  • All caregivers, patients, and guests 18 and older must complete and clear a criminal background check prior to their stay. We reserve the right to deny entry to those whose criminal records may jeopardize the health, safety, and welfare of the House. We value honesty and transparency when discussing the contents of a criminal background check.  
  • For updates or questions regarding your room request, please call the Family Services office at 267-969-6220 or email us at RoomRequests@philarmh.org. 
  • For additional information, please check out our FAQ.

An RMH staff member will follow up with the family by email or phone once the request is processed.

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